Questions about refunds and shipping
Where are orders shipped from?
We ship directly from our warehouse in Durban, KZN to your door.
What is the cost of shipping?
Shipping costs R99 for orders less than R600, and is free for orders over R600.
What forms of payment do you accept?
We accept South African EFT/bank transfers, as well as all major debit and credit cards using PayFast.
When will I receive my order?
It will take 2-5 working days to receive your order depending on when your payment clears, and where you are located. If you're in a rush to receive your order, please use the PayFast payment method.
Do you auto-ship products or offer subscriptions?
No, we do not offer any subscriptions and will never charge your card automatically.
How does your refund policy work?
We offer a 30-day unconditional money-back guarantee once items have been returned in full.
Do you ship internationally?
We do not ship products outside of South Africa.
Do you have a store where one can walk in and purchase?
We are happily a local South African store that solely is an e-commerce company that operates out of our fulfillment center in KZN.
Where are you located?
We are located in Durban, KZN South Africa.